The AI observability platform that first localizes whether the problem is infrastructure or the agent, then scores every conversation on task completion and satisfaction.
Voice AI fails silently. No 500 errors when the agent hallucinates. No stack traces when sentiment drops. Existing AI monitoring tools see the server — not the conversation.
Uptime is 100%. Latency looks fine. But the agent just gave wrong account details.
No errors thrown. No crashes. The conversation just went wrong — silently.
System health, conversation quality, and the causal link between them. One AI observability view.
When a call fails, you shouldn't have to guess if it was the model or the telephony. LENS integrates the entire stack, separating system health from agent performance.
Trace every call end-to-end, per component. Experience Latency breakdowns for voice AI call tracing.
Every call logged and analyzed. Deterministic monitoring — flags latency issues automatically.
Is it the system or the agent? LENS separates infra failures from conversation failures.
One truth for the whole call.
Score task completion AND caller satisfaction. 100% coverage quality monitoring.
Hallucinations, off-script responses, info leakage — voice agent detection in real time.
100% coverage. LENS uses logs to generate assessments for human review.
| Feature | LENS | Hamming | Cekura | Datadog |
|---|---|---|---|---|
| Infra + AI observability | Unified - both layers, one view | Testing-focused (no infra layer) | Monitoring-focused (no infra layer) | Infra only (no AI layer) |
| Problem localization | Auto-separates infra vs agent | No | No | No |
| Conversation scoring | Outcomes + misbehavior detection | QA scoring | Custom eval metrics | No |
| Orchestration integration | VOX native - zero config | Bolts on | Bolts on | Generic agents |
| Feeds eval pipeline | Failures auto-feed DOJO evals | No | Replay only | No |
| Speech-to-speech native | Yes | Platform-agnostic | Platform-agnostic | N/A |
Production call orchestration — telephony, scaling, and agent management in one layer.
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